Error Resolution Summary
In case of errors or questions about your electronic transfers, call us immediately. If you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.
- Tell us your name and account number (if any).
- Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.
Here is what the Federal rules require: If you report the losses within 2 days of receiving your statement, you can be liable for the first $50. After 2 days, the amount increases to $500. After 60 days, you could be legally liable for the full amount.
Business accounts are not subject to the same protections as consumer accounts under Regulation E. However, if you have any questions or notice a fraudulent activity, please contact us immediately.
See our Electronic Funds Transfer Disclosure for more information.